The features you actually need.
We scope your replacement around the functions you use. These are examples we can assess in your audit.
Build around the way your team works
We map how messages arrive, who replies and what customer information matters. Then we scope an inbox with the ticket states, saved replies and Shopify context your team actually uses.
Small infrastructure costs can still exist
A replacement may need a Shopify custom app, a database, an email provider and lightweight hosting. The goal is eliminating large recurring SaaS margins where practical. Hosting and delivery are real operating costs, and we estimate them before you commit.
Know when to keep your helpdesk
Complex multichannel support, advanced workforce management, specialist compliance or a large integrations ecosystem can make an existing platform the better choice. We check these dependencies in the audit.
Own the work. Choose your support.
On final payment, you own the custom code developed specifically for your project. Existing third-party software remains subject to its own licence. We document the handover and any services you need to run it.
Need ongoing help? Optional support and maintenance plans are available. They are separate from the build.